How does the AxelPrest Software Limited importation process work? We operate a seamless two-phase system: First, you pay for the cost of the goods to initiate procurement in China/Overseas. Once your cargo arrives in Nigeria, a second invoice is generated for shipping and customs clearing fees.
How long does it take to receive my imported items? Procurement typically takes 24-48 hours. International air freight usually arrives within 7 to 14 business days, while sea freight takes 45 to 60 days. You can track every milestone via your 'Logistics Journey' dashboard.
What is the required initial deposit for procurement? Our flexible payment plan requires a down payment of 20% to 40% of the goods' value. For items below ₦200,000, a 40% deposit is required. For premium items valued at ₦500,000 and above, we offer a reduced commitment of 20-30%.
Do you handle nationwide delivery within Nigeria? Yes, we provide secure nationwide delivery. Once your shipping and clearing fees are settled at our Lagos warehouse, we can dispatch your items to any state via our trusted local logistics partners.
How do I verify my manual bank transfer? After making a transfer to the AxelPrest Software Limited corporate account, simply upload your transaction receipt and Session ID/Reference via the 'Verify Payment' button on your order page for instant admin reconciliation.
When exactly are my goods released for pickup or delivery? Goods are released immediately after the final balance of the goods and the total cost of shipping/clearing have been verified by our accounts department.
Are my imports covered by a warranty? Yes. All electronic and mechanical products procured through AxelPrest Software Limited carry a standard manufacturer’s warranty, which we help you facilitate in the event of a technical issue.
Is there a benefit to paying off my balance early? Yes, AxelPrest Software Limited rewards financial discipline. Customers who complete their payments ahead of schedule may be eligible for discounts on future shipping fees or interest-free credit extensions.
How do I get help if my shipment is delayed? Our support team is available 24/7. You can use the 'Support Hub' link on your invoice or contact your designated account officer directly for real-time updates on customs or weather-related delays.
